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Latest Announcements
[02/12/2025] Public Ruling No. 01/2025 - Lialibility of Operator and Digital Platform Service Providers (DPSP) to Account for Tourism Tax Received
[28/10/2025] Notice Of Temporary Disruption On Customs Call Centre System Access
[23/08/2025] Notice of Disruption
[15/05/2025] Notice of Maintenance and Restart of Payment Gateway VM (JKDM)
[09/05/2025] Notice of Tax Payment Service Disruption (RHB Bank)
[22/04/2025] Notice of Payment Disruption on 23 April 2025 (Wednesday)
[17/04/2025] Notice of Scheduled Downtime for MyTTx System [19/04/2025, 12:01AM – 1:00AM]
[27/03/2025] Below Threshold Operation (BTO)
[02/12/2025] Public Ruling No. 01/2025 - Lialibility of Operator and Digital Platform Service Providers (DPSP) to Account for Tourism Tax Received
Public Ruling No. 01/2025 – Lialibility of Operator and Digital Platform Service Providers (DPSP) to Account for Tourism Tax Received
02/12/2025
- For your information, Public Ruling No. 01/2025 – Lialibility of Operator and Digital Platform Service Providers (DPSP) to Account for Tourism Tax Received will be effective on 1 December 2025.
- This Public Ruling will replace Tourism Tax (TTx) Policy No. 2/2023 regarding the Extension of Liability to Collect, Account and Remit Tourism Tax on Tourists who make an Online Bookings of Accommodation Premises in Malaysia through Registered Digital Platform Service Provider (DPSP) which will be end on 31 December 2025.
- In this regard, Operators and Digital Platform Service Provider (DPSP) must comply with the provisions outlined in the Public Ruling.
- For any inquiries or further information, please email to dasar.cukaipelancongan@customs.gov.my.
[28/10/2025] Notice Of Temporary Disruption On Customs Call Centre System Access
Notice Of Temporary Disruption On Customs Call Centre System Access
28/10/2025
Kindly be informed that there will be service disruption due to a technical issue involving the server of Customs Call Centre System. This disruption is expected to temporarily affect system access and functionality.
The dates for the Customs Call Centre System access disruption are as follows:
| No. | Date | Day |
|---|---|---|
| 1. | 29th October 2025 | Wednesday |
| 2. | 14th November 2025 | Friday |
Any inquiries can be directed to the Customs Call Centre at 1300-888-500 / (03)7806-7200 or via email at ccc@customs.gov.my. Operating Hours: 8.30am – 5.00pm (Monday to Friday)
[23/08/2025] Notice of Disruption
Notice of Disruption
23/08/2025
Please be informed that there will be a disruption to webMethods iGFMAS services due to scheduled SSL Certificate installation, as per the following details:
| DATE | DAY | TIME | DURATION |
|---|---|---|---|
| 23 August 2025 | Saturday | 8:00 PM until 4:30 AM (24 Aug 2025) | 8 Hours 30 Minutes |
During this maintenance period:
- Webservice transmissions will be stopped.
- SFTP transmissions will continue to operate as usual.
We apologize for any inconvenience caused and appreciate your cooperation during this maintenance period.
[15/05/2025] Notice of Maintenance and Restart of Payment Gateway VM (JKDM)
Notice of Maintenance and Restart of Payment Gateway VM (JKDM)
15/05/2025
Please be informed that there will be a disruption to tax payment services via FPX (Financial Process Exchange) due to scheduled system maintenance, as per the following details:
| DATE | DAY | TIME | DURATION |
|---|---|---|---|
| 18 May 2025 | Sunday | 00:00 AM until 06:00 AM | 6 Hours |
During this maintenance period, users will not be able to make tax payments via FPX (Financial Process Exchange). Users are advised to use alternative channels or complete transactions in advance to avoid any inconvenience.
We apologize for any inconvenience caused and thank you for your patience and understanding during this maintenance period.
[09/05/2025] Notice of Tax Payment Service Disruption (RHB Bank)
Notice of Tax Payment Service Disruption (RHB Bank)
09/05/2025
Please be informed that there will be a disruption to tax payment services via FPX (Financial Process Exchange) due to scheduled system maintenance, as per the following details:
| NO | DATE | DAY | TIME | DURATION | AFFECTED SERVICES |
|---|---|---|---|---|---|
| 1 | 10 May 2025 | Saturday | 00:00 AM until 08:00 AM | 08 Hours | FPX (B2B, B2C) |
| 2 | 17 May 2025 | Saturday | 02:00 AM until 09:00 AM | 07 Hours | FPX (B2B) |
| 3 | 24 May 2025 | Saturday | 00:00 AM until 12:00 PM | 12 Hours | FPX (B2C) |
During this maintenance period, users will not be able to make tax payments via RHB Bank (FPX). Users are advised to use alternative channels or complete transactions in advance to avoid any inconvenience.
We apologize for any inconvenience caused and thank you for your patience and understanding during this maintenance period.
[22/04/2025] Notice of Payment Disruption on 23 April 2025 (Wednesday)
Notice of Payment Disruption on 23 April 2025 (Wednesday)
22/04/2025
We sincerely apologize for any inconvenience this maintenance may cause and thank you for your patience.
[17/04/2025] Notice of Scheduled Downtime for MyTTx System [19/04/2025, 12:01AM – 1:00AM]
Notice of Scheduled Downtime for MyTTx System [19/04/2025, 12:01AM – 1:00AM]
17/04/2025
Date : 19 April 2025 (Saturday)
Time: 12.01 AM until 1.00 AM
Downtime duration: 1 hours
Activity: Planned Maintenance
During this period, access to MyTTx System will be temporarily unavailable.
We sincerely apologize for any inconvenience this downtime may cause and thank you for your patience.
[27/03/2025] Below Threshold Operation (BTO)
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- Last Update: 03/12/2025
- 3:01 PM